Welcome to Serene Basics! The SereneBasics.com team welcomes your inquiries and
comments. For your convenience, please read the answers to most commonly asked questions in the following sections:

For Returns: Click here for USA Returns Information

For Domestic USA Shipping: Click here for USA Shipping Information

For International Shipping & Returns: Click here for our International Policies Page
Please feel free to reach out to us via the following channels:

By Email: customerservice@serenebasics.com

By Toll Free Call: 1-866-296-8311
Phone Customer Service Staff are available from 8:30 a.m. to 3:00 p.m. EST, Monday through Friday. The phone may be answered by a member of our sister site’s team Serene Comfort. If our customer service team cannot take your call immediately, please leave a message. All calls are responded to in the order in which they are received.

Please note that at times our call volume is extremely high. You may be asked to leave a
message, which we promise to get back to you as soon as we can. Messages are checked frequently so please be assured that we will respond! We apologize for any inconvenience and thank you for your patience.

Business Line: 508-459-7500

By Mail: Serene Basics
482 Southbridge St, Ste 3-135
Auburn, MA 01501

Please note: If we do not answer the phone right away, we are most likely helping other
customers. Please leave a phone number or email and we will get back to you as soon as we can. Thank you for your patience. We do appreciate your business!

Thank you so much for shopping with Serene Basics!

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