International shipping refers to a shipment to any location that requires export documentation. Please review our international shipping policies and procedures contained on this page.

Serene Basics offers international shipping to the following countries: Australia, Austria, Bermuda, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Israel, Italy, Japan, Kuwait, Netherlands, New Zealand, Qatar, Republic of Ireland, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, and the United Kingdom.

Please review the policies below for ordering/payment procedures, and our international exchange/return policies which, by necessity, differ from our domestic shipping policies. Please note that you are responsible for any tax or duty payments assessed by the destination country.

Please include your local phone number with your order as some countries require it as part of the export documentation.

International Payments: We accept Credit Cards and PayPal. 

Currency: All amounts shown on the Serene Basics website are in U.S. Dollars. If there is an amount shown elsewhere in a foreign currency that differs because of fluctuating exchange rates, then the amount shown on the Serene Basics website is the binding correct amount.

International Order Processing Time: International orders are typically shipped out within 1 to 3 business days from the receipt of the order.

 

Duties, Tariffs, and Taxes


Duties and taxes are determined by the destination country.  They are based upon such things as: the type of product, fabric, country of origin, weight, etc. Since we have such a wide variety of products, and each destination country has its own rules, we cannot give you an estimate of the cost. You will be responsible for any taxes and/or duty payments that will be required by the destination country prior to taking possession of the package.

 

Shipping & Handling Costs

All shipments will be by United States Postal Service (USPS). The final stage of the delivery will be made by the destination country's own postal service. Please include both your email address and phone number with the order for export documentation and notification. You will be charged by Serene Basics for the shipping charge.  You will also be responsible for any Taxes and Duty payments that will be required by the destination country prior to taking possession of the package.

 

The shipping cost is just $15 for all orders to all countries. Only one shipping destination per order is allowed.

Delivery Time


Based upon our experience, the estimated (but not guaranteed) delivery times for the following destinations are:

Canada - 6 to 9 business days for major markets.
Australia - 7 to 12 business days for major markets.
Europe - 7 to 10 business days for major markets.

 

International Returns & Exchanges

Exchanges: All items sent back as exchanges are processed as regular returns. If you want the same item in a different size, please submit a new order for that item. 

Returns: International shipment returns are accepted for refunds within 60 days of the shipment date from Serene Basics. The products must be in new condition and unworn, unwashed, with original tags attached and packaging materials included. Please be careful when trying on... we cannot accept returns of garments damaged by make-up, perfume, and stains. Shipping charges along with any duty or tax payments are not refundable.

The customer is responsible for all costs associated with returning the product. We recommend insuring the package for the value of the product as we cannot issue refunds until we receive the returned product. For Intimates: Due to our policy to maintain the sanitary condition of underwear only unopened and unworn undergarments are eligible for a refund. Please send the product, including all tags to the address below.

Shipping cost, duties and taxes are not refundable.

Please send all packages to:
Serene Basics
482 Southbridge St
Suite 3 -135
Auburn, MA 01501 USA

 

International Package Tracking

You will receive a tracking number at the time of shipment. Please monitor the shipment tracking, since it will be relied upon for delivery verification in countries that continue the tracking process. We need to be notified of any problem in a timely basis from your expected delivery date to be eligible for a refund.

 

International Orders: Security Review

To protect customers and Serene Basics, we closely review all international orders for any signs of fraudulent activity. If there are any issues related to the order that are typical of possible fraud, we reserve the right to limit the size of the order or cancel it.

If an order is placed that is unusually large, it will be reviewed more closely and may be subject to adjustment. We will not ship multiple orders to a customer until we receive confirmation that the previous one has been received with no problems. The ship to address on an order must be the same as the bill to address.

 

International Sizing

Commonly Used Conversion Chart Sizes

U.S. and Canada

Australia

U.K.

Europe

Japan

2

6

4

32

5

4

8

6

34

7

6

10

8

36

9

8

12

10

38

11

10

14

12

40

13

12

16

14

42

15

14

18

16

44

17

16

20

18

46

19

18

22

20

48

21

20

24

22

50

23

22

26

24

52

25

24

28

26

54

27

26

30

28

56

29

28

32

30

58

31